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What are the delivery times for your products?
We take one day to process your order, then 1 to 3 weeks to deliver it to you.
Do you ship worldwide?
Absolutely yes. We ship worldwide.
Where do you ship your products from?
Products are mainly shipped from Europe (Spain and Lithuania) for the European markets and from the United States for the American market.
Do you provide tracking information/product tracking?
Yes, you will receive an email with your tracking number one to three days after your order is confirmed.
Items are missing from my order, what's happening?
Our products may be shipped separately depending on your order. If it contains, for example, items from two different warehouses, then there will be two deliveries. The rest of the order will probably arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: edouardgribias@tegramo.fr and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in France.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. Instead, you can track your order and see where it is at any time. If you still think you need help tracking your parcel or would like to inquire about it, please contact us by email at the following address: edouardgribias@tegramo.fr.
